The AWS teams are always listening to customers and trying to understand how they can improve services to make customers more productive. A new feature in AWS Systems Manager called OpsCenter exemplifies this approach by enabling customers to aggregate issues, events and alerts, across services. So customers can go to one place to view, investigate, and remediate issues reducing the need to navigate across multiple different AWS services.
Issues, events and alerts appear as operations items (OpsItems) in this new console and provide contextual information, historical guidance, and quick solution steps. The feature aims to improve the mean time to resolution, making engineers more productive by ensuring key investigation data is available in one place.
Engineers working on an OpsItem get access to information such as:
Event, resource and account details
Past OpsItems with similar characteristics
Related AWS Config changes and relationships
AWS CloudTrail logs
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