At the end of 2019, we launched a preview version of Amazon Kendra, a highly accurate and easy to use enterprise search service powered by machine learning. Today, I’m very happy to announce that Amazon Kendra is now generally available.
For all its amazing achievements in past decades, Information Technology had yet to solve a problem that all of us face every day: quickly and easily finding the information we need. Whether we’re looking for the latest version of the company travel policy, or asking a more technical question like “what’s the tensile strength of epoxy adhesives?”, we never seem to be able to get the correct answer right away. Sometimes, we never get it at all!
Not only are these issues frustrating for users, they’re also responsible for major productivity losses. According to an IDC study, the cost of inefficient search is $5,700 per employee per year: for a
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