In 2017, we launched Amazon Transcribe, an automatic speech recognition service that makes it easy for developers to add a speech-to-text capability to their applications. Since then, we added support for more languages, enabling customers globally to transcribe audio recordings in 31 languages, including 6 in real-time.
A popular use case for Amazon Transcribe is transcribing customer calls. This allows companies to analyze the transcribed text using natural language processing techniques to detect sentiment or to identify the most common call causes. If you operate in a country with multiple official languages or across multiple regions, your audio files can contain different languages. Thus, files have to be tagged manually with the appropriate language before transcription can take place. This typically involves setting up teams of multi-lingual speakers, which creates additional costs and delays in processing audio files.
The media and entertainment industry often uses Amazon Transcribe to convert media content
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