Anatomy of a Chatbot Project

Chatbots have come a long way from simple scripted answer machines. Today’s chatbots are intelligent enough to engage potential customers and ensure that human customer service and sales agents are not swamped with repetitive inquiries that waste time and resources. But that’s not all they do. Businesses today use chatbots in very interesting ways that demonstrate the full spectrum of the capabilities and capacities of chatbots.They are bringing a new way for businesses to communicate with their customers. Bots are a new user interface. This new user interface lets brands and services to interact with customers using their favorite messaging apps. There are few components you need to consider before designing a Chatbot for your business.Let’s see what they are:BrandingSome features are:Personality – Before you start your project, you need to create a personality for your bot. The personality of your bot should suit your target audience, the task you

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