This blog has been re-posted and edited with permission from Dries Buytaert’s blog. Please leave your comments on the original post.
Earlier this year, the Commonwealth of Massachusetts launched Mass.gov on Drupal 8. Holly St. Clair, the Chief Digital Officer of the Commonwealth of Massachusetts, joined me during my Acquia Engage keynote to share how Mass.gov is making constituents’ interactions with the state fast, easy, meaningful, and “wicked awesome”.
Constituents at the center
Today, 76% of constituents prefer to interact with their government online. Before Mass.gov switched to Drupal it struggled to provide a constituent-centric experience. For example, a student looking for information on tuition assistance on Mass.gov would have to sort through 7 different government websites before finding relevant information.
To better serve residents, businesses and visitors, the Mass.gov team took a data-driven approach. After analyzing site data, they discovered that 10% of the content serviced 89% of site traffic. This means that