Bots may be cool, but DigitalGenius thinks it found a better way

Call center in action. Bots seem to be all the rage this week, thanks to the release of Facebook’s Messenger Bot program at F8, but not everyone sees bots as the way to keep up with the customer service glut. DigitalGenius, a former TechCrunch Disrupt Battlefield finalist, thinks there’s a better way using artificial intelligence and machine learning. The company released an entirely new product this… Read More


Original URL: http://feedproxy.google.com/~r/Techcrunch/~3/T6Z7yTHcXtM/

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