This help desk pilot fish has the job of getting the new administrative assistant for a remote office up to speed on the company’s applications — and, of course, the standard desktop stuff.
“I got the remote screen-sharing software running, and began to cover the basics,” says fish.
We’re using Windows 7 and Office 2010, fish tells the admin. I assume you’re familiar with both of them, right?
“Yes, I am,” she says.
OK, why don’t you open Outlook for me, he says, using the mouse to point out the icon that’s pinned to the taskbar.
“Which icon is it?” she asks.
Fish is surprised, but he describes the icon. Once Outlook is open, he discovers that even when covering simple Outlook features like sending an email, creating a contact and setting up a calendar entry, she doesn’t seem to know much about those things either.